Remedial Health
In this UX case study, we delve into how design interventions contribute to making healthcare procurement more intuitive, efficient, and ultimately enhance the overall healthcare experience.
ROLE
UX DESIGNER
YEAR
2021
INDUSTRY
PHARMACEUTICAL TECH
URL
REMEDIAL.HEALTH
Overview
Background
In the evolving healthcare sector, Remedial Health, a pioneering pharmaceutical tech startup, emerges as a transformative force. Specializing in streamlining procurement and pharmacy operations, their mission is clear: "Procurement & Pharmacy Operations Made Easy For Healthcare Providers."
This venture aims to transform how healthcare providers acquire pharmaceutical supplies. It offers a centralized platform not only consolidating procurement needs but also providing flexible financing options. The core vision is to facilitate seamless access to the African pharmaceutical market, enhancing the availability and accessibility of essential medical supplies.
Understanding the Problem
Counterfeit drugs in Africa contribute to over 30% of medicines being fake, leading to an estimated 100,000 annual deaths, as per the WHO.
Genuine medicines are often unaffordable, further complicating the healthcare landscape.
The challenges extend to disrupting the overall delivery of health services, raising a pressing question: How can we address these intertwined issues effectively?
Solution
Our solution is a mobile and web app designed to digitize pharmaceutical supply chains in Africa. The team looked to leverage innovative procurement, financing, and operations solutions to enhance access to genuine and affordable medicines.
In my role as the lead designer, I guided the design process for the mobile and web app. Working closely with stakeholders and the project manager, I handled research, ideation, prototype development, and usability testing to ensure the app's effectiveness and user-friendly experience.
Research & Ideation
We conducted more than five virtual interviews with pharmaceutical suppliers, retailers, and healthcare providers, obtaining valuable insights and information on pharmaceutical practices and industry challenges. This process was instrumental in defining the core problem for our UX case study
Introducing a groundbreaking Digital App for Pharmaceutical Supply in Africa! Simplify your purchases with financing options, offering manufacturers easy access to the African market.
Information Architecture
GETTING STARTED
Onboard the user
By incorporating relevant images and concise copy, I designed a quick tour that familiarizes users with the concept of remedial health and its solutions. This ensures that users have a seamless and engaging experience from the moment they first interact with the App.
CUSTOMIZED FOR YOU
Quick Access Via
The Home Page
We ideated features to help the users customize their home page based on their preference. This feature includes a filter based on Deals, Items back in stock, Popular items by other users and New items.
SEAMLESS BUSINESS
Wallet
This feature was designed to create a unique wallet feature for each user. This wallet contains 2 virtual account numbers where they can send and receive funds.
This feature helps pharmacies have a concentrated medium for business transactions right inside the app.
More ways to Find Items
In addition to quickly finding items using the search bar, we have incorporated the widely used e-commerce category pattern for enhanced item search and discovery. This feature allows users to browse through different categories and subcategories, making it easier to find specific items based on their preferences.
Outcome/Take Away
In summary, the Remedial Health UX case study highlights our commitment to creating a user experience that prioritizes health and well-being. By understanding user needs, making thoughtful design choices, and focusing on accessibility, we have developed a platform that delivers a positive and impactful journey for our users.
User feedback and testing have played a crucial role in refining the user interface and functionality, resulting in a product that resonates with our target audience. The success of Remedial Health lies not only in its features but also in the seamless integration of technology and empathy, enhancing the overall health experience for our users.
Moving forward, continuous collaboration with users and stakeholders will be essential to maintain the product's relevance and effectiveness. The Remedial Health case study demonstrates the power of human-centered design in the field of health and wellness, reinforcing our commitment to providing solutions that truly make a difference in people's lives.